Privacy Policy

This Privacy Policy explains how FENNA (“we”) collects and uses personal data when you visit fennaofficial.com, create an account or place an order. We process personal data in line with Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data and, for customers in the European Economic Area and the United Kingdom, the General Data Protection Regulation (GDPR).

Who is responsible for your data

FENNA, a fashion house based in Marrakech, Morocco, is responsible for the personal data described in this policy. You can reach us at any time through our Contact page.

Data we collect

Order details: your name, delivery and billing address, phone number, email address and the pieces you order.
Account details: if you create an account, your login details and order history.
Payment information: online payments are handled directly by our payment providers. We never see or store your full card number.
Messages: what you send us through our contact form, by email or on WhatsApp.
Newsletter: your email address, if you subscribe.
Browsing data: technical information such as your device, browser, pages visited and approximate location, collected through cookies. See our Cookie Policy.

Why we use it

To prepare, deliver and follow up your orders, including contacting you to arrange delivery.
To handle returns, exchanges, refunds and customer service requests.
To send you our newsletter, only if you have subscribed.
To keep the website secure, prevent fraud and understand how it is used so we can improve it.
To meet our legal, tax and accounting obligations.

Who we share it with

We only share your data with partners who help us run the shop: delivery companies and couriers, payment providers, our website host, and email and analytics services. Each partner receives only the information it needs for its task. We never sell your personal data.

International transfers

Because we ship worldwide and work with international service providers, your data may be processed outside your country. When this happens, we rely on providers that apply appropriate safeguards to protect personal data.

How long we keep it

Order and invoice information is kept for as long as required by accounting and tax law. Account data is kept while your account is active. Newsletter data is kept until you unsubscribe. Messages are kept for as long as needed to answer your request.

Your rights

You can ask to access, correct or delete your personal data, object to its use, or withdraw your consent to marketing at any time, including unsubscribing from our newsletter. Customers in the European Economic Area and the United Kingdom may also request data portability or the restriction of processing, and may lodge a complaint with their local data protection authority. In Morocco, the supervisory authority is the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel). To exercise your rights, contact us through our Contact page.

Security

Our website uses an encrypted HTTPS connection, and access to customer data is limited to the people who need it to serve you.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page.

Last updated: September 2026