Shipping & Delivery

Order Processing

Orders are prepared and shipped as quickly as possible. Handmade and limited pieces may require a few additional working days of preparation. The expected preparation time is shown on the product page.

Delivery in Morocco

We offer free delivery to all cities in Morocco. Orders are usually delivered within 2–5 working days.

International Delivery

We ship FENNA pieces from Marrakech worldwide, with Express and Standard delivery to every destination. Delivery times by region are shown in the table above.

Delivery times may vary depending on the destination. Shipping costs are calculated at checkout before payment.

Free standard delivery on international orders over €800.

Payment

All orders are paid securely online at checkout before they are shipped.

Tracking

Once your international order has been shipped, you will receive your tracking number by email or WhatsApp. If you have not received it within 2 working days, please contact us.

Order Verification

For security purposes, we may contact you to verify your order before shipping. If an order cannot be verified, we reserve the right to cancel it and issue a full refund.

Changing Your Address

If you need to change your delivery address, please contact us within 24 hours of placing your order. Once your parcel has been shipped, the address can no longer be changed.

Customs & Import Duties

International orders may be subject to customs duties and import taxes in the destination country. These charges are not included in our prices and are the responsibility of the recipient.

Busy Periods

During Eid, public holidays and sales periods, preparation and delivery may take a little longer. If you need your FENNA piece for a special occasion, we recommend ordering in advance.

Lost or Damaged Parcels

Any damage must be reported within 48 hours of delivery, with your order number, photos of the outer package and the item, and an unboxing video.

If a parcel is confirmed as lost or damaged by the carrier, FENNA will offer a replacement, subject to availability, or a refund for the item’s value.

A parcel marked as delivered by the carrier to the address provided is considered delivered.

Failed or Refused Delivery

Please make sure your delivery address and phone number are correct when placing your order. FENNA is not responsible for delays or failed delivery caused by incorrect information, absence, failure to collect or refusal of delivery.

If a parcel is returned to us, any additional delivery or return costs will be deducted from the refund, where applicable.